Shipping & Refund Policy
Shipping Policy:
Processing Time
- All orders are processed within 2 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM will be processed the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- We offer Free shipping via our shipping company tie-ups.
International Shipping
- We currently do ship internationally.
- Customs, duties, and taxes are not included and are the responsibility of the customer.
- Shipping Time 10-15 Day
Order Tracking
- Once your order ships, you will receive an email with tracking details.
- You can track your order [here/link].
Shipping Delays
- We are not responsible for delays due to weather, carrier issues, or customs.
- If your order has not arrived within the estimated timeframe, please contact us at kidszeenie@gmail.com
Refund Policy:
Returns & Exchanges:
We accept returns and exchanges within [X] days of delivery.
Items must be unused, in original packaging, and with tags attached.
Non-Returnable Items:
Certain items are non-refundable, including:
- Personalized/Custom items
- Gift Cards
- Final sale items
Refund Process:
- Contact us at kidszeenie@gmail.com to initiate a return
- Once received, we will inspect and process your refund within 7 days.
- Refunds will be issued to the original payment method.
Damaged or Defective Items:
- If you receive a damaged or defective item, contact us within 2 days with photos, and we will offer a replacement or full refund.
Late or Missing Refunds:
- If you haven’t received your refund, check your bank account first.
- Contact your bank or credit card provider, as processing times vary.
- If the issue persists, email us at kidszeenie@gmail.com